Aftersales Management
Efficient aftersales management is a key factor for success in many different sectors. What used to be considered no more than a legal obligation to the customer is evolving increasingly as a sustainable area for growth with attractive returns. In the mechanical engineering and automotive industries, the value of efficient aftersales management has long since been recognized. This realization has sharpened awareness of efficiency and performance against the backdrop of the need for new services in a global and complex marketplace.ebp-consulting helps its clients to fully leverage this potential - from strategy development through to optimization of spare part logistic systems.
Strategy, network structures & processes
- Definition of service strategy and services portfolio
- Logistic integration of suppliers, service providers, warehousing locations and dealer networks
- Evaluation and optimization of logistics processes in the aftersales network
- Warehousing and inventory strategies for accessories and spare parts in the aftersales distribution network
Suppliers & service providers
- Optimization of supplier and service provider processes
- Execution of process audits
- Optimization of order processing in aftersales
- Transport routing and optimization
Central and country-specific distribution warehouses
- Warehouse locations, structures, set-up and technology
- Optimized procurement and distribution logistics
- Cross-location inventory and availability management
- Optimization of order picking and dispatch processes
Dealers & branches
- Servicing and sales concepts for aftersales products
- Development and introduction of optimized aftersales processes for dealers and branches
- Process training sessions